Breaking stories and in-depth analysis on the latest business headlines
HANNAH BATES: Welcome to HBR On Strategy—case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock new ways of doing business. In 2013, Chewy.com was growing fast, but its third-party logistics partner couldn’t keep up. CEO Ryan Cohen faced a dilemma: slow growth in order to maintain the key […]
A Lesson on Balancing Scaling with Stability Read More »
WOMAN SINGING WITH MUSIC PLAYING: Barbie you’re beautiful, you make me feel, my Barbie doll is really real. Barbie’s small and so petite; her clothes and figure look so neat… BRIAN KENNY: You’re listening to a milestone moment in history. On March 9, 1959, the Barbie doll made its American debut during a commercial break
Mattel’s Barbie Playbook: Replicating Success Across the Company’s Portfolio Read More »
Generative AI (gen AI) has revolutionized workplaces, allowing professionals to produce high-quality work in less time. Whether it’s drafting a performance review, brainstorming ideas, or crafting a marketing email, humans collaborating with gen AI achieve results that are both more efficient and often superior in quality. However, our research reveals a hidden trade-off: While gen
Research: Gen AI Makes People More Productive—and Less Motivated Read More »
ALISON BEARD: I am Alison Beard. ADI IGNATIUS: And I’m Adi Ignatius, and this is the HBR IdeaCast. ALISON BEARD: So Adi, you and I have something in common about our working lives that I think makes us pretty lucky. ADI IGNATIUS: All right, that sounds exciting maybe, what is that? ALISON BEARD: Okay. So
Unexpectedly Out of a Job? Here’s How to Bounce Back Read More »
How Flexible Hiring Models Are Redefining Workforce Resilience – SPONSOR CONTENT FROM UPWORK Skip to content Source link
AI-powered chatbots are becoming the new standard for managing product inquiries, complaints, and refunds—interactions critical to customer satisfaction, brand perception, and sales. According to one recent survey, 85% of customer service leaders are already exploring a customer-facing AI solution. If your company doesn’t have one yet, it likely will soon. Source link
Fixing Chatbots Requires Psychology, Not Technology Read More »
By Elizabeth Kaske and Matthew McGonegle Despite the high cost of capital and a slew of macroeconomic uncertainties, more than 70% of the most confident global chief executive officers (CEOs) are betting on a mergers and acquisitions (M&A) comeback in 2025. But to escalate value creation and total shareholder return (TSR), businesses may need to
5 Actions to Enhance Shareholder Value in M&A Deals – SPONSOR CONTENT FROM EY Read More »
John, the CRO of a private equity-backed tech company, faced mounting pressure to meet sky-high sales targets tied to an acquisition. He knew the goals he was given were unachievable. Saying yes risked burnout and failure; saying no risked his credibility. Source link
When You’re Asked to Meet Impossible Goals Read More »
Reviving manufacturing is a cornerstone of President Donald Trump’s economic platform. A strong manufacturing sector is indeed critical to national security, innovation, and economic resilience—including its potential to create more working-class jobs. But manufacturing alone cannot restore broad-based U.S. prosperity. If the country is serious about rebuilding the middle class, it must turn equal attention
HANNAH BATES: Welcome to HBR On Strategy—case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock new ways of doing business. How did it go the last time you started an artificial intelligence project at your company? Chances are, some of your colleagues expressed confusion or apprehension—and they never
The Right Way to Launch an AI Initiative Read More »
