A Lesson on Balancing Scaling with Stability
HANNAH BATES: Welcome to HBR On Strategy—case studies and conversations with the world’s top business and management experts, hand-selected to help you unlock new ways of doing business. In 2013, Chewy.com was growing fast, but its third-party logistics partner couldn’t keep up. CEO Ryan Cohen faced a dilemma: slow growth in order to maintain the key […]
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